Complaints

Your voice matters.

We want you to feel comfortable raising concerns about your care. We promise to listen carefully and address your issues with fairness, thoroughness, and respect for your time.

Complaints and Dispute Resolution

We at Integro strive to offer our patients the very best in patient care. In the event that you are unhappy with any aspect of your care, please contact a member of our team, who will, in a vast majority of cases, be able to resolve any difficulty with you verbally or arrange further communication with your care team.

Following this, should you not be satisfied you have the right to make a formal complaint.

Formal complaints must be made in writing and ideally sent from the patient’s email address we have on file, to: The Compliance Manager.
Their email address is: officemanager@integroclinics.com.

We aim to acknowledge all formal complaints within a 5 day period and respond with 28 days where possible.

Privacy Policy

Integro will take all reasonable steps to protect the confidentiality and privacy of your information.

Integro will comply with all applicable data protection laws and regulations, including the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). For more information, please refer to our Privacy Policy.